There are widespread misconceptions about Artificial Intelligence (AI), including its powers and what it can and can’t do. Which means that potential users may have unrealistic expectations of what they will see when they’re presented with AI. For some, it conjures up images of robots, while others expect it to be able to solve all problems and automatically understand numerous manual processes and tasks without training or configuration. The truth is that while AI has advanced exponentially over the last decade, it is still really in its infancy.

The gap between reality and marketing is exacerbated by the existence of some business technology solutions claiming to have artificial intelligence capabilities when they don’t. This is the world of ‘AI-washing’ which is becoming something of a phenomenon with some so-called AI solutions merely being data aggregators. Read More