…A chatbot is an artificial intelligence software. It helps to communicate with a user in natural language. It uses websites, message applications, mobile apps, or telephone to provide interaction.

… chatbots usually learn from their past experiences. They analyze client queries and improve their performance. This feature of the bot helps it increase its overall interaction with the client making it more user-friendly. Further, it can also understand customer’s preferences and choices. The  Machine learning algorithms used in chatbots helps bots to gain the knowledge required during bot training. During bot training, the organizations provide all the necessary information to the bot. Exercise will increase the bot’s working efficiency. Read More