Today, I’m talking with Zoom CEO Eric Yuan — and let me tell you: this conversation is nothing like what I expected. Eric started Zoom after working at Cisco and realizing there was an opportunity to make videoconferencing simpler and easier to use. And he was right: Zoom is now a household name — especially after usage exploded during the pandemic.

But usage has since come down, and Zoom faces a number of business challenges he and I talked about. Yet, it turns out, Eric wants Zoom to be much, much more than just a video chat platform. He wants to take on Microsoft and Google in the enterprise software market by making docs and email and other productivity tools like chat. And like virtually every other company, Zoom now has a big investment in AI — and Eric’s visions for what that AI will do are pretty wild.

See, Eric really wants you to stop having to attend Zoom meetings yourself.  — Read More