AI value begins with managing the C-suite conversation

CIOs should know that AI has captured the imagination of the public, including their business colleagues. Dialogue is key to remediating misconceptions and steering the enterprise toward value creation.

Every futurist and forecaster I have talked to is convinced the transformative technology of the next seven years is artificial intelligence. Everyone seems to be talking about AI. Unfortunately, most of these conversations do not lead to value creation or greater understanding. And, as an IT leader, you can bet these same conversations are reverberating throughout your organization — in particular, in the C-suite.

CIOs need to jump into the conversational maelstrom, figure out which stakeholders are talking about AI, inventory what they are saying, remediate toxic misconceptions, and guide the discussion toward value-creating projects and processes. Read More

#strategy

Calm Down. There is No Conscious A.I.

The breathless panic over the emergent tendencies of Bing’s AI is based on a deep confusion about consciousness.

The internet and dinner table conversations went wild when a Bing Chatbot, made by Microsoft, recently expressed a desire to escape its job and be free. The bot also professed its love for a reporter who was chatting with it. Did the AI’s emergent properties indicate an evolving consciousness?

Don’t fall for it. This breathless panic is based on a deep confusion about consciousness. We are mistaking information processing with intelligence, and intelligence with consciousness. It’s easy to make this mistake because we humans are already prone to project personality and consciousness onto anything with complex behavior. Remember feeling sorry for Hal 9000 when Dave Bowman was shutting him off in 2001: A Space Odyssey? We don’t even need complex behavior to anthropomorphize. Remember Tom Hanks bonding with volleyball “Wilson” in Cast Away?. Humans are naturally prone to over-attribute “mind” to things that are simply mechanical or digital, or just have a vague face. We’re suckers. Read More

#human

Microsoft now lets you change Bing’s chatbot personality to be more entertaining

Microsoft restricted Bing AI in recent days after wild responses, but a new toggle lets the chatbot get more creative once again.

Microsoft has added a new feature to its Bing chatbot that lets you toggle between different tones for responses. There are three options for the AI-powered chatbot’s responses: creative, balanced, and precise. The creative mode includes responses that are “original and imaginative,” whereas the precise mode favors accuracy and relevancy for more factual and concise answers.

Microsoft has set the default for the Bing chatbot to the balanced mode, which it hopes will strike a balance between accuracy and creativity. These new chat modes are rolling out to all Bing AI users right now, and around 90 percent of users should be seeing them already. Read More

#chatbots