When enterprise AI fails, it’s not because of the model. Frontier LLMs arrive every few months, cheaper, better, and in everyone’s hands.

Enterprise AI doesn’t fail because of the scaffolding either. The harness has matured: tools, orchestration, evaluation, guardrails. Teams know how to build agents now.

And yet, with the same models and the same harness, different companies get wildly different results. The difference is somewhere else: the AI that fails is the AI that doesn’t understand the business it’s acting in. We’ve spent years helping organisations deploy agents, and we’ve learned that the only way to solve that problem is a shared, governed substrate where enterprise knowledge lives. We call that substrate the Enterprise Knowledge Layer (EKL).  — Read More